you are promoted with no pay raise and given more responsiblity. you are paid more by department base rates and one department is considered to be the longest training and having to learn the most information but you DO NOT GET A RAISE FOR. To make it worse, if you are promoted as an agent. Agent level you are at the mercy of high-ranked employees deciding to make you take more phone calls just because they don't like you and veil it as 'they told us they need your help'. Getting promoted is not worth it unless it's a team lead and above. which I am working at currently for 5 years now and she is my constant disappointment. no one you complain to about her will hear you out and she has worked here for 5 years. She will go out of her way to make your experience a nightmare. The worst part of the job is Human Resources. Then pass on this job because they offer none of that. If you care about being respected, paid well, treated fairly, and room for promotions. If you absolutely need a job then this is for you. This company also requires that you work. There is a lot of drama that is not properly taken care of or addressed because there is no HR Department. You just saw a weird person walking around thinking it was a new agent coming out of training and into production. Like the Operations Manager, they never formally introduced themselves. When they hire new people, they are not being introduced. They do not keep all agents up to speed on current happenings on the production floor or the company in general. There is no goal system or reward system for that matter. They offer no incentives on the production floor. If your call time exceeds 7 minutes, you’re considered doing your job poorly. Also, Atento does not care if you go above and beyond for the customer. Otherwise you will receive 1 point for each day missed. The only way you can ever be excused from missing a day of work, is with a medical note.

One of the supervisors is barley there, yet they don’t cut agents any slack. That’s a recipe for disaster within the production floor. This company just barely started here in Utah 4 months ago, they will hire anybody and everybody of all ages, some may say how great that is, others already know that’s not great. Because of the poor training, systems and resources available. Majority of management is childish and refuse to help, there is a few of them that are ok though. You get written up if you are 1 minute late from break or lunch. They have a/c issues in the building so its always hot and stuffy.

They are strict on every metric and write you up if you aren't meeting, and they also find other ways to punish you like taking away your paid breaks and shortening your lunch to 30 minutes until you are at goal again. Had that issue brought to the attention of the site manager and he seemed surprised and then eventually got a $.50 raise a month later. If you get selected to move to another department (or fired if you chose not to) you have to take calls from additional lines of business for no additional pay. You handle back to back calls all day, majority of the customers are angry, so you get yelled at all day. If you make it after training, the pay is still low. One of the trainers doesn't like other women, and will single them out, fight with them and fire them when they retaliate. They fired anyone for any little reason during training. The training was poor and only covered about 10% of what you actually do on the job. The person doing the interview had a xanax pill sitting on top the desk in plain sight. The entire interview process when I applied probably lasted no longer than 10 minutes, was asked about 5 questions and hired on the spot.

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